Remove a payee

Remove a payee in online banking

Remove a payee in the mobile app

Remove a payee in online banking

Log into online banking and:

• Select the account you wish to remove the recipient from.
• Select Payments from the left hand menu.
• Select Manage payees.
• Delete an individual payee by selecting Delete on the right next to the payee.
• Delete multiple payees by selecting Select payees and select which recipients you would like to delete.
• Scroll to the bottom and click Delete selected.
• Select Confirm to complete the deletion.

This will also delete the payee from the mobile app.

Remove a payee in the mobile app

Log into the mobile app and:

• Select the account you want to remove a payee from.
• For a current account, select More, then View and delete payees.
• For a savings account, select View and delete payees directly from the account menu.
• Select the payee you want to delete.
• Select Delete selected.
• Select Delete again to confirm.

This will also delete the payee from online banking.

Please note that deleting a recipient will not stop a future dated, 'planned payment' or standing order from leaving your account. You can cancel or edit these by clicking into your account and then selecting 'Planned Payments'.

Related pages

Money transfer

CHAPS